Exchange and Returns Policy
c9airwear.com is responsible for what we sell. If you are not completely satisfied with your purchase, you can return most items to us within 15 days of delivery to get a 100% refund. We offer free and easy returns through courier pickup; you do not have to bear any courier shipping charges for returns.
What is the process of return?
- First of all you need to login into your account on c9airwear.com
- Click on RMA option in the left side menu and click on "Request New RMA".
- Choose order ID on which you want to apply return / exchange and Fill all the mandatory details and click on submit request
- You will receive an email on your registered mail ID
- We will arrange a reverse pickup or you can also ship product to us on below address:
Sangam Lifestyle Ventures Limited
Sangam House, Online Division,
Atun, Chittorgarh Road, Bhilwara – 311001
- Once we receive original products back in our warehouse. It will take us minimum 14 working days to process any refund/exchange or issuance of credit in your wallet/Bank/Credit Card.
- For more details, you can also call us on 1800-120-4009 or email us on firstname.lastname@example.org with order number and customer name.
The following products shall not be eligible for return or replacement under this 15 Day Replacement Policy:
- Any product that exhibits physical damage to the box or to the product
- Any product that has been washed/ used/ worn.
- Any product not in its original condition
- Any product that is not in a condition to be resold.
- Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
- Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number.
- Any product sold in sales promotion/sale scheme is not returnable.
How is the value of credit calculated?
- The value of the refund will be equal to the final amount paid by you (after discounts) at the time of purchase.
- In applicable cases, the courier return charges will be added to the amount.
What are the items/services that cannot be returned?
- For reasons including hygiene, we do not accept return of briefs, panties, or shapewear panties, or an opened box of a lingerie set that includes panties.
- Cash cannot be claimed against gift card/ coupons.
- No item that has been sold as part of a multipack can be returned as an individual item.
- Items bought under discount during sales or special promotions, or using credit coupons or promo-codes cannot be returned.
- Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled.
How much time it takes for an exchange or issuing of credit or refund?
- We first need to receive the original products back in our warehouse. Once received, it will take us minimum 14 working days to process any refund/exchange or issuance of credit in your wallet/Bank/Credit Card.
- In case of refund or credit being issued for other reasons, we will take minimum 21 days from the date of the receipt of request from the customer.
How do I cancel my order?
We want you to be 100% happy with our products. In case, After placing an order if you change your mind, but before it is dispatched (within 24 hours of order placement), you just have to inform us by sending an email mentioning your order number to email@example.com. Please note that c9airwear has a right to reject cancellation request. Orders once dispatched from our side cannot be cancelled and you have to accept your order at time of delivery.